Job Opportunity at CVPeople Tanzania, Wellness & Customer Service Manager


 CVPeople Tanzania | Full time

Wellness & Customer Service Manager

Dar es Salaam , Tanzania 

Job Description

Our client is looking for Wellness & Customer Service Manager, the ideal candidate will supervise day-to-day operations in the customer service medical department

Responsibilities:

  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards. 
  • Define and communicate customer service standards oversee the achievement and maintenance of agreed customer service levels and standards
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Recruit, train, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment when required.
  • Stay informed on the latest industry techniques and methods.
  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams.
  • Keeping a record of customer interaction and details of actions taken (complains register).
  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities direct the daily operations of the customer service team.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department ensure the necessary resources and tools are available for quality customer service delivery. 
  • Liaise with company management to support and implement growth strategies co-ordinate and manage customer service projects and initiatives
  • Evaluate and performance manage staff &identify and address staff training and coaching needs

Academic Qualifications

  • Bachelor’s degree / advance diploma from a recognized university.
  • Possess thorough knowledge of Company product.
  • Sound analytical, presentation, communication, and interpersonal skills
  • Moderate computer literacy especially in the use of Microsoft packages
  • Minimum of 5 years’ experience Customer Service or related field in large and reputable organization


​Send your Application Latter and CV to : admin@cvpeopletanzania.co.tz



Comments

Post a Comment

Popular posts from this blog

4 Job Opportunities at CVPeople Tanzania, Member of The Board of Directors

Image
Member of the Board of Directors (2 Females, 2 Males) CVPeople Tanzania | Full time Dar es salaam , Tanzania | Posted on 09/29/2021 Job Description Mission WIMA Nonprofit’s mission is to close the gender gap for for women in leadership across Africa through training, mentoring and  honoring them for their achievements For more information, please WIMA website at www.wima.co.tz Position The Board will support the work of WIMA  and provide mission-based leadership and strategic governance. While day-to-day operations are led by WIMA team and CEO , the Board-CEO relationship is a partnership, and the appropriate involvement of the Board is both critical and expected.  WIMA advocates for gender diversity  of 50/50 representation and women leaders are encouraged to apply. Specific Board Member responsibilities include: Leadership, governance and oversight Serving as a trusted advisor to the CEO as s/he develops and implements WIMA’s strategic plan  Reviewing outcomes and metr
Read more

Job Opportunity at Sustainable Agriculture Tanzania (SAT), Content Writer with background in Journalism

Image
Job Opportunity at Sustainable Agriculture Tanzania (SAT), Content Writer with background in Journalism Sustainable Agriculture Tanzania (SAT) is a grassroots organization with registration number 00NGO/R/0833. SAT works closely with small scale farmers on organic farming and st akeholders like universities, companies and governmental extension officers. Its holistic approach is built on the four pillars dissemination, research, application and networking. An exciting opportunity with this dynamic and fast-growing organization awaits the right candidate. This is a busy, high-volume but friendly environment that will suit an organized and professional person with passion for organic agriculture, community development, a great eye for detail and plenty of team spirit. Job Brief We are looking for a talented Content Writer or Journalist to support our Communications department with high quality stories and texts about our work in Tanzania. You will create and develop media material
Read more

Job Opportunity at SJUIT, Sr. Tutors and Tutors

Image
 Sr. Tutors and Tutors  St. JOSEPH UNIVERSITY IN TANZANIA VACANCY ANNOUNCEMENT We have been retained by our client, who is a leading college of HEALTH AND ALLIED SCIENCES in Dar-es- Salaam. We invite applications from suitable qualified and experienced Tanzanians to apply for the follow­ing vacant positions available in Dares Salaam. The col­lege offers various NACTE approved Diploma Pro­grammes. Vacant Positions Sr. Tutors and Tutors Tutors, (Pharmacy, Nursing, Medical Lab Tech­nology, Clinical Medicine and Physiotherapy) Minimum of Bachelor degree in the above-me-tioned disciplines; Minimum of 3 years of experience in teaching Excellent communication skill in English and Kiswahili. Remuneration: Remuneration will be the best in the industry and de­pend on the qualifications and experience; Mode of Application: Qualified candidates are encouraged to submit their applications accompanied with recent photograph, photocopies of certificates of degree awards, aca­demic tran
Read more