Job Opportunity at Vodacom Tanzania - CSOC Support Engineer


CSOC Support Engineer 

Full Time

Vodacom Tanzania Plc

Role Purpose

  • To act as a first line support with the configuration, troubleshooting, monitoring, reporting and isolating problems for the enterprise customers.
  • To provide technical support to ensure corporate customers with high service availability and reliability.
  • To receive customer incidents calls from corporate clients that have solutions offered by Vodacom Plc and isolate the problem and take necessary actions for resolution
  • To manage incidents, problems, capacity, configurations, SLAs (Service Level Agreements), and changes for the customers that Vodacom Plc has acquired.
  • To advise the customers accordingly and eloquently on their problems, and ensure that Vodacom Plc does not lose a customer because of after sale support.

Key accountabilities and decision ownership

  • Make sure the service levels that we have with the corporate are met, through Service Level Management process.
  • Ensure that the customers are always within their capacity and play advisory role as and when there is congestion through Capacity Management process.
  • Proactively advise the customers in case there is availability issue through Availability Management process.
  • To achieve SLA Mean Time To Resolution (MTTR), through Incident Management process
  • Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of Problem Management.
  • Manages the network through Change Management process, and an up to date Configuration Management database for our customers.

Core competencies, knowledge and experience

  • Working experience with IT systems.
  • Working experience with Data networks.
  • Experience in telecommunication industry is an added advantage.
  • Excellent analytical and critical reasoning skills translated from customers queries.
  • Good interpersonal communication skills

Must have technical/professional qualifications:

  • Degree in Communication, Computer Science, Information Technology or its equivalence.
  • Good knowledge of IP technology
  • Knowledge on transmission networks.
  • Computer Literacy conversant in MS Excel, PowerPoint and Word.
  • Data entry into any database system.
  • Knowledge of GSM and UMTS technology
  • Knowledge of telecommunication systems
  • Certified ITIL, CISCO, Huawei or Juniper equipment, or if not should commit to be certified in at most 3 months.

CLICK HERE TO APPLY



Comments

Post a Comment

Popular posts from this blog

4 Job Opportunities at CVPeople Tanzania, Member of The Board of Directors

Image
Member of the Board of Directors (2 Females, 2 Males) CVPeople Tanzania | Full time Dar es salaam , Tanzania | Posted on 09/29/2021 Job Description Mission WIMA Nonprofit’s mission is to close the gender gap for for women in leadership across Africa through training, mentoring and  honoring them for their achievements For more information, please WIMA website at www.wima.co.tz Position The Board will support the work of WIMA  and provide mission-based leadership and strategic governance. While day-to-day operations are led by WIMA team and CEO , the Board-CEO relationship is a partnership, and the appropriate involvement of the Board is both critical and expected.  WIMA advocates for gender diversity  of 50/50 representation and women leaders are encouraged to apply. Specific Board Member responsibilities include: Leadership, governance and oversight Serving as a trusted advisor to the CEO as s/he develops and implements WIMA’s strategic plan  Reviewing outcomes and metr
Read more

Job Opportunity at Sustainable Agriculture Tanzania (SAT), Content Writer with background in Journalism

Image
Job Opportunity at Sustainable Agriculture Tanzania (SAT), Content Writer with background in Journalism Sustainable Agriculture Tanzania (SAT) is a grassroots organization with registration number 00NGO/R/0833. SAT works closely with small scale farmers on organic farming and st akeholders like universities, companies and governmental extension officers. Its holistic approach is built on the four pillars dissemination, research, application and networking. An exciting opportunity with this dynamic and fast-growing organization awaits the right candidate. This is a busy, high-volume but friendly environment that will suit an organized and professional person with passion for organic agriculture, community development, a great eye for detail and plenty of team spirit. Job Brief We are looking for a talented Content Writer or Journalist to support our Communications department with high quality stories and texts about our work in Tanzania. You will create and develop media material
Read more

Job Opportunity at SJUIT, Sr. Tutors and Tutors

Image
 Sr. Tutors and Tutors  St. JOSEPH UNIVERSITY IN TANZANIA VACANCY ANNOUNCEMENT We have been retained by our client, who is a leading college of HEALTH AND ALLIED SCIENCES in Dar-es- Salaam. We invite applications from suitable qualified and experienced Tanzanians to apply for the follow­ing vacant positions available in Dares Salaam. The col­lege offers various NACTE approved Diploma Pro­grammes. Vacant Positions Sr. Tutors and Tutors Tutors, (Pharmacy, Nursing, Medical Lab Tech­nology, Clinical Medicine and Physiotherapy) Minimum of Bachelor degree in the above-me-tioned disciplines; Minimum of 3 years of experience in teaching Excellent communication skill in English and Kiswahili. Remuneration: Remuneration will be the best in the industry and de­pend on the qualifications and experience; Mode of Application: Qualified candidates are encouraged to submit their applications accompanied with recent photograph, photocopies of certificates of degree awards, aca­demic tran
Read more